Responding to a Vurvey (Read this Before you Respond)

Learn some quick fixes for any issues you or your audience may run into

If you are a consumer that has been selected to respond to a Vurvey, thank you. We appreciate your willingness to provide your opinions and thoughts to some of the world's most leading brands.

 

Important! Read this Before You Start

Responding to a Vurvey is easy. You simply click on the link, answer the questions, and submit your response. If for some reason, you are having issues, here are some tips to help you.

  • Use a desktop or laptop computer

  • Go to a quiet place without a lot of noise

  • Check your microphone and camera

  • Make sure you have a fast internet connection

The most common issues when responding to a Vurvey are caused by a poor internet connection. Before you start, be sure to check your internet speed if you aren't sure. We recommend being connected to a strong WiFi connection and using a laptop or desktop computer when recording your Vurvey responses.

 

If WiFi is unavailable, be sure to check your phone's signal prior to responding. The last thing we'd want is for you to need to respond twice!

 

Important: Once you have started/clicked on the Vurvey link that was sent to you, you have 24 hours to complete the survey. If you do not complete the survey within that time frame, your survey will time out.

 

Common Issues

Phone calls or text interruptions

Note: it is best to take a Vurvey from a desktop or laptop computer. But if you do not have one available, you need to make sure you do not text or call while responding from your mobile phone.

 

This issue most commonly occurs when you multi-task while filling out the survey. Currently, you can not answer the phone or answer a text during the Vurvey - you will immediately lose all of your answers.

 

We suggest closing all apps, and not multi-tasking. Regardless of whether you are on an iPhone or Android device. This includes texting, and looking at different tabs in your browser while filling out the survey.

Once you start the process of responding, it's best to finish it in one sitting. Before starting a Vurvey, make sure you have time to do it set aside ideally on a desktop computer or laptop. If you need to use a mobile phone, make sure you do not stop to make a call or text during your response.

 

Link has expired

You might see a message that says your link or token has expired. This error occurs when you start a Vurvey, but don't finish it within 12 hours. Once you start a Vurvey it must be completed within 12 hours, or your Vurvey response window will expire.

 

If you are planning on taking a Vurvey, be sure you have scheduled dedicated time to respond so that you do not miss your best chance to complete it.

 

Responses are already submitted

You can only submit your responses one time. If you are interrupted or close out the window, your responses may have already been submitted. Make sure you have plenty of time to submit all your responses at once so you are not interrupted.

 

Problems logging in

After you complete your first Vurvey, be sure to make note of your email and password that you used to create your account. This will allow you to respond to additional Vurveys.

 

If you are having issues logging in, it's possible your login credentials may be incorrect. Please click on the "Forgot Password" button to send yourself an email to create a new password.

Cannot Start the Survey

Please make sure that you are logged in by checking t see the wording “Signed in as XXXX” under the start button on the survey.

After You Complete

Thank you for responding to a Vurvey! We hope you enjoyed your experience using the platform and that this was more fun than the traditional surveys you might be used to.

 

Payments for completed Vurveys are made through Tremendous. If you are having issues with payment, please reach out to Tremendous at hi@tremendous.com or the person who sent you the Vurvey for assistance.

 

If you have any issues that are not shown here, please send us a chat through the bubble in the bottom right corner of your screen, or send us an email at support@vurvey.co.